Refund & Return Policy
Effective Date: August 22, 2026
Welcome to Digital by Kirti. We value our customers and aim to provide quality products and services. Please read this Refund & Return Policy carefully before placing an order on our website.
1. No Return & No Exchange Policy
All products purchased through Digital by Kirti are covered under a No Return and No Exchange Policy.
Once an order has been successfully placed and confirmed, the product cannot be returned or exchanged for any reason, including:
- Change of mind
- Wrong size or color selected by the customer
- Personal preference
- Product no longer required
- Incorrect product selection by the customer
- Delay in delivery caused by the shipping/courier company
Therefore, customers are requested to carefully check the product details, size, color, specifications, price, and other information before placing an order.
2. Refund Policy
No refund will be provided for successfully placed and delivered orders.
Once the order has been processed, the customer is not eligible to request a refund due to a change of mind or any personal reason.
However, if there is a genuine issue such as receiving a wrong product, damaged product, or defective product, please contact us as soon as possible after delivery. The issue may be reviewed on a case-by-case basis.
3. Damaged or Wrong Product
If you receive a product that appears to be damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
For verification, you may be required to provide:
- Order number
- Clear photographs of the product
- Photographs of the packaging
- A short video showing the issue, if required
After reviewing the information, we will determine whether the issue qualifies for any resolution.
4. Conditions for Any Approved Resolution
If an issue is approved by Digital by Kirti, the product may be eligible for a suitable resolution at our discretion.
The product should generally:
- Be unused
- Be in its original packaging
- Include all original tags, accessories, and components
- Not show signs of misuse or damage caused by the customer
Submitting a complaint does not automatically guarantee a refund, return, or exchange. Every case will be reviewed according to the circumstances.
5. Order Cancellation
Once an order has been processed or shipped, cancellation may not be possible.
If cancellation is allowed before processing, it will be handled at the discretion of Digital by Kirti.
6. Shipping & Delivery Issues
Digital by Kirti is not responsible for delays caused by courier companies, incorrect delivery information provided by the customer, natural events, or other circumstances beyond our reasonable control.
Customers are requested to provide accurate shipping and contact information while placing an order.
7. Contact Us
If you have any questions regarding this Refund & Return Policy or experience an issue with your order, please contact us through the contact information provided on our website.
Website: Digital by Kirti
Website: https://digitalbykirti.store/
8. Policy Changes
Digital by Kirti reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with an updated effective date.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.
Thank you for shopping with Digital by Kirt